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Accessibility

Public transport accessibility in the region of Brittany

The local organising transport authorities in Brittany are gradually improving the accessibility of public transport.
When you search for a route on BreizhGo, details on accessibility (stop and vehicle) are provided in the directions associated with each route. Furthermore, the organising transport authorities provide special dial-a-ride transport services by reservation for disabled persons and persons with reduced mobility.

Train and regional road lines

Regional bus lines – Region of Brittany

The majority of coaches serving the regional bus lines (Rennes-Pontivy, Rennes-Dol-Le Mont Saint Michel, and Saint-Brieuc-Vannes/Lorient) are accessible to disabled persons and persons with reduced mobility (audio and visual announcement system, reserved seating in the front, etc.).

Type of service

Regular service

Conditions of access

For all

Operation and reservation

To ensure that a space will be available during your journey, please call the transport operators and reserve at least 48h in advance.

Contact

For the Rennes - Pontivy line: Kéolis Armor: 02 99 26 16 00 – www.keolis-armor.fr

For the Rennes – Dol - Le Mont Saint Michel line: 02 99 26 16 00 – www.destination-montsaintmichel.com

For the Saint-Brieuc – Vannes – Lorient line: 0811 369 410 from 7am to 8pm Monday to Friday and from 8am to 12pm and 2pm to 5pm Saturdays – www.lactm.com

The TER Bretagne network

Renovated TER stations are designed specifically for each type of disability, and accessibility standards for disabled persons and persons with reduced mobility are upheld.

In addition, the Accès TER service has been set up by the Regional Council of Brittany and is available in 20 TER stations in Brittany: Betton, Brest, Chevaigné, Combourg, Dinan, Dol de Bretagne, Fougères, Guingamp, La Forest, Landerneau, Landivisiau, Montreuil-sur-Ille, Morlaix, Plouaret-Trégor, Pontchaillou, Rennes, Saint-Brieuc, Saint-Germain-sur-Ille, Saint-Malo, Saint-Médard-sur-Ille.

Type of service

Assistance service by reservation – Accès TER

Conditions of access

This service is designed for disabled persons and persons with reduced mobility who hold a disabled persons card or a war veteran/pension card, as well as for people arriving in their own wheelchairs.

Operation and reservation

According to the situation, assistance will be provided either in the form of accompaniment in the train station or by a substitution transport service to the nearest train station equipped for accompaniment.

Reservation: reserve your assistance with Contact'TER at least 48h before you leave:

  • by phone on 0800 880 562 Monday to Friday from 7am to 8pm, 10am to 5pm on Saturdays (free of charge from a land line).
  • on the site www.ter-sncf.com/bretagne in the 'Contact us' section
  • by fax on 02 99 29 90 35

An operator is at your service to help plan your trip, and will send you a booking confirmation by email, fax, or post.

IMPORTANT: some train stations that offer the Accès TER service do not have staff available at all times. It is therefore imperative to book in advance to ensure the station can accommodate you.

On the day of travel

You must be at the train station at least 30 min. before departure (you may bring one item of luggage weighing up to 15kg). An agent will assist you. Show him your TER ticket, your booking confirmation, and your disabled persons card.
On the train, you will enjoy customised attention.
An agent will help you get off the train upon arrival.
If you encounter difficulties during your trip, you may call the emergency line on 0890 640 650, then press 2, or by SMS on 0610 640 650.

Contact

Contact’TER: 0800 880 562 Monday to Friday from 7am to 8pm, Saturdays from 10am to 5pm (free of charge from a land line).

www.ter-sncf.com/bretagne

The national SNCF network

Accès Plus is a specialised service provided for free to welcome and assist disabled persons and persons with reduced mobility.

The purpose of this customised service is to facilitate the organisation of travel for disabled persons and persons with reduced mobility. When you book your trip at the Centre de Service Accès Plus, all the staff members in the station and aboard the trains prepare in advance to welcome and assist you.

This service is available by reservation and in several stations: Auray, Brest, Dol de Bretagne, Guingamp, Lamballe, Landerneau, Lannion, Lorient, Morlaix, Plouaret-Trégor, Quimper, Redon, Rennes, Rosporden, Saint-Malo, Vannes, Vitré.

Type of service

Assistance service by reservation – Accès +

Conditions of access

This service is designed for disabled persons card holders, disabled parking card holders, war veteran/pension card holders, and people arriving in their own wheelchair.

Operation and reservation: At the train station, you are expected 30 minutes prior to departure with your ticket in hand. Informed of your arrival, the agent at the station takes you to your train and help you to your seat.

The train manager is informed of your presence and ensures that your trip goes smoothly.

An agent comes to get you at your seat and takes you to your meeting point in the train station or takes you on board your next train if you have a connection in the same station.

To use this service, contact Accès Plus, 7 days a week from 7am to 10pm at least 48 hours before your departure. There are five methods available so that every disabled person, regardless of the type of disability, can freely contact the Centre de Service:

  • by phone: 0 890 640 650 (€0.11 per min. incl. VAT, provider surcharges may apply) then press 1.
  • by short number: 36 35 then say 'Accès Plus' (€0.34 for the 1st minute and €0.11 incl. VAT for the following minutes from a land line.)
  • by fax: 0 825 825 957 (€0.15 incl. VAT per minute)
  • by email: accesplus@sncf.fr
  • online: at Voyages-sncf.com, go to the reservation form.

You can also reserve the welcoming and accompanying service at the ticket offices in train stations and in SNCF shops.

Contact

By phone: 0 890 640 650 (€0.11 incl. VAT per minute, provider surcharges may apply) then press 1.

By short number: 36 35 then say 'Accès Plus' (€0.34 for the 1st minute and €0.11 incl. VAT for the following minutes from a land line.)

By fax: 0 825 825 957 (€0.15 incl. VAT per minute)

By email: accesplus@sncf.fr

Online: at Voyages-sncf.com, go to the reservation form.

Finistère

The Bibus network – Brest Métropole

Tram

Stations
- 26 out of 28 stations are accessible with no assistance. 2 stations have access ramps with a slope greater than 5%
- Equipped with traveller information terminals providing visual information on upcoming service and a voice message via remote control

Tram cars
- All cars have low floors with wide platforms and dedicated areas for wheelchairs
- 100% equipped with screens providing visual and vocal information (direction, upcoming stops)

Bus

Lines 1 to 7 and 13: stops accessible to wheelchairs identified by a pictograph.
On these lines, 100% of buses are equipped with electric ramps.
On board the buses, screens are currently being deployed providing visual and vocal information (direction, upcoming stops). Deployment will be 100% complete in 2015.
At the main stops, about 40 traveller information terminals provide visual information on upcoming departures, and a voice message via remote control.

Accemo service reserved for disabled persons and persons with reduced mobility

Dial-a-ride, door-to-door transport.

     Conditions of access

- people with a disability level of 80% or more
- registration required
- booking required

     Operation - reservation - contact

Online - 24/7: http://www.accemo.fr/
By phone - 7.30am to 7pm Monday to Friday and 8.30am to 6pm Saturdays: 02.98.34.42.46

The Coralie network – Concarneau Cornouaille

Type of service

HEP'CO – Dial-a-ride transport designed for disabled persons and persons with reduced mobility in Concarneau

Conditions of access to the service for disabled persons and persons with reduced mobility

People with over 80% disability or people over age 85 with a disability level of at least 50%

Operation and reservation

Reservation the day before by 5.30pm

Contact

  • Reservation phone number: 02 98 60 53 76
  • Opening hours for phone reservations: 8.45am to 12.15pm and 2pm to 5.30pm
  • Opening days for phone reservations: Monday to Friday except bank holidays

The TBK network – Quimperlé COCOPAQ

Type of service

Dial-a-ride

Conditions of access to the service for disabled persons and persons with reduced mobility

The service is open to COCOPAQ residents who meet the following conditions:

Senior citizens over age 80.
People with a disabled persons card showing a disability of at least 80%
People receiving a disability allowance.
Temporarily disabled people in possession of a medical certificate.

Operation and reservation

This service is provided by specialised vehicles and covers:
- Regular journeys (work, etc.)
- Occasional journeys (shopping, leisure, family, etc.)
- Transport is provided in all 16 COCOPAQ towns for travel to Ploemeur/Lorient and Pont Aven,
- Service is provided Monday to Saturday from 7am to 7pm, Sundays and bank holidays from 10am to 7pm
After registration is complete, the user books his journey by contacting the TBK agency on 02 98 96 76 00 by 12pm on the day before travel. Users must specify their point of departure and arrival as well as the preferred time.

Price for travel within COCOPAQ: €2

To use the Dial-a-ride service for disabled persons and persons with reduced mobility, people must first register by asking for an application form at the TBK agency or downloading it here: http://www.t-b-k.fr/images/dossier-inscription-tad.pdf

Contact

02 98 96 76 00
Find out more: http://www.t-b-k.fr/transport-a-la-demande/personnes-a-mobilite-reduite
Service regulations: http://www.t-b-k.fr/images/regles-tad-pmr.pdf

The TIM and Linéo networks - Morlaix

Type of service

'Flexo PMR' service available in all 28 municipalities of Morlaix Community.

Conditions of access

Prior registration required to use the service.

  • >=80% disabled persons card,
  • disabled persons card for people with visual impairment,
  • out-of-town travellers registered for similar services.

Operation and reservation

Service provided Monday to Saturday from 7.30am to 7.30pm

Trip reservation by phone on 02 98 88 82 82, Monday to Friday from 10am to 12pm and from 2pm to 5pm.

For travel on a Saturday or Monday, book before 12pm on Friday.

Contact

By phone: 02 98 88 82 82, Monday to Friday from 10am to 12pm and 2pm to 5pm

Find out more : http://www.tim-morlaix.com/index.php?option=com_content&view=category&layout=blog&id=164&Itemid=62

The TudBus network – Douarnenez

Type of service

All buses are wheelchair-accessible and the stops are currently being upgraded to comply with standards.

The buses are equipped with 3 destination indicators (front, side, and back) on the outside. On the inside, they have a screen showing the network map, which moves and announces each stop as well as the next.

The buses are equipped with a device allowing audio announcements inside, at each stop, as well as outside, when the doors open, to announce the line and destination.

Conditions of access

NA

Operation and reservation

NA

Contact

02 98 92 05 42

http://www.lecoeur.fr/index.php/urbain

The QUB network – Quimper

Lines 1, 2, 5, 7, 9, 10, A, B, C, and S are accessible to people travelling in wheelchairs. Accessible stops are marked by a green pictograph, and orange pictographs mark stops where accompaniment is recommended. Accessible buses are all equipped with one or two dedicated spaces for wheelchairs users and a retractable ramp.
Accessible buses are all equipped with a visual information system you can use to anticipate upcoming stops.
Accessible buses are all equipped with an audio information system you can use to anticipate upcoming stops.

Type of service

HandiQUB – Dial-a-ride for disabled persons and persons with reduced mobility.

Conditions of access

This service is available to anyone residing in one of the Quimper Community municipalities who is unable to use mainstream public transport and who holds a card proving 80% disability (after application and participation in an orientation day).
The service can also be used by travellers residing in other areas who are registered for similar services in other French towns.

Operation and reservation

The HandiQUB service provides door-to-door travel throughout the Quimper Community area (Ergué-Gabéric, Guengat, Locronan, Plogonnec, Plomelin, Plonéis, Pluguffan, Quimper).

Except for bank holidays, travel is possible:

- Monday to Saturday from 7am to 9pm
- Sundays from 1pm to 9pm
- Wednesday, Friday, and Saturday evenings until 10.50pm

Prior reservation by telephone is required on 02 98 95 97 92 or by email by 4.30pm at the latest on the day before travel.
The sales agency is open Monday to Saturday from 8.30am to 7pm and remains open during lunch time.
At the scheduled time, a driver picks up the traveller in one of the 6 specially equipped minibuses and takes him to the location specified during booking.

Contact

02 98 95 97 92
Find out more: http://www.qub.fr/se-deplacer/handiqub/le-service/

The Penn-ar-Bed Maritime network – Finistère Department

The boats

2 of the fleet's 4 boats comply with the required accessibility standards (the Fromveur II and the Enez Sun III).

Boarding and disembarkation

Accessibility is restricted by tide height and sea conditions. The crew is trained to accommodate disabled persons and persons with reduced mobility.

Marine terminals

At present, only the marine terminals of Conquet and Sein meet accessibility standards.

Type of service

(taxi by reservation, regular lines, etc.)

Conditions of access

By reservation only.

Operation and reservation 

Statement of needs at least 48h before departure.

Contact

By phone: 02 98 80 80 80
Web link: http://www.pennarbed.fr/fr/contact

The Penn-ar-Bed network – Finistère Department

Vehicles

All coaches serving the regular lines of the Penn-ar-Bed network are accessible to disabled persons and persons with reduced mobility (by reservation for passengers travelling in wheelchairs). They are equipped with audio and visual announcements for stops and direction. 

Stops

Most of the stops in the network that are located in urban or peri-urban areas are accessible. Some stops, due to their configuration or their geographic location (rural areas), are inaccessible and will not be offered for reservation. 

Type of service

(taxi by reservation, regular lines, etc.)  

Conditions of access

By reservation for wheelchair users (limited number of dedicated spaces in vehicles).

Operation and reservation

Accessible services must be reserved with the mobility centre, at the latest by 5pm the day before travel, and by 5pm on Friday for travel on Saturday and Monday

Contact

By phone on: 0 810 810 029  (cost of a local call)

Le Bus network – Landerneau town

Accessibility for disabled persons and persons with reduced mobility

Stops: 101 accessible (for disabled persons and persons with reduced mobility) out of 110
Accessible buses

Accessibility for the visually or hearing impaired

By the end of 2014, all buses will be equipped with visual and audio announcements for stops.

TPMR service

This service provides transport for disabled persons and persons with reduced mobility and is intended for people residing in the town of Landerneau who have a disability that prevents them from using the regular Le Bus - Ar Bus lines. This service covers private travel for eligible people (medical travel covered by the French social security system does not qualify).
The TPMR transport service for disabled persons and persons with reduced mobility provides the same level of service in the same area on the same days, at times to be determined, at the same price for the user, as the urban transport service. It is designed for disabled persons and persons with reduced mobility who cannot access the current network.
The following services are offered:
- Customers are picked up and dropped off 'door to door' on the fringe of public areas or private estates open to public traffic, in time periods to be determined. Transport is provided to people who need it (people who experience great difficulty walking or who are in wheelchairs) from their homes to the destination, between two points located within the town of Landerneau.
- Customers are picked up and dropped off 'at the bus stops' of the existing network, for disabled persons and persons with reduced mobility who do not require 'door to door' service.

The procedure

- Registration: With the C.C.A.S. (provide a copy of the disabled persons card, ID card, or French 'livret de famille' and proof of residence - rent receipt or phone bill). So that the accompanying person can travel for free, provide proof of service for a third party.
- Reservation: Reservations to be made with Mr Labat on 06.25.90.65.28, who is the service provider responsible for the vehicle, or at the T.E.T on 02.98.85.07.86.
Reservations may be made Monday to Friday from 9am to 11.30am and from 2pm to 5pm.
All reservations must be made at least one day before travel.

Eligible people

People eligible for the service must live in Landerneau and hold:
-the 'disability' card for people with disability of at least 80% (orange colour)
-the 'priority for disabled people' card (formerly called the 'carte station debout pénible) (purple colour).
On their own, 'disabled persons cards' may bear the following information:
- 'accompaniment required'
-'blindness accompaniment required'.
Disabled persons cards provided to war veterans and victims:
card with one blue bar (disability level of 25% to 45%)
card with one red bar (disability level of at least 50%)
card with two blue bars (disability requiring the presence of a third party)
card with two red bars (disability of at least 85% for those with the status of having been mutilated by war).

Contact

T.E.T.: 02.98.85.07.86

Morbihan

The TIM network - Morbihan Department

In its master plan for accessibility, the department decided to conduct an experiment by making one TIM line accessible with a dial-a-ride substitution service.
This experiment is underway on Pontivy – Baud – Auray line no. 17.

Description of the service

Dial-a-ride

Conditions of access

Accessible to disabled persons and persons with reduced mobility (all forms of disability)

Operation and reservation of the service

The TIM line is accessible at all hours of service by reservation by 5pm at the latest the day before travel (or on Friday for travel on Sundays or Mondays) by calling 0810 01 01 56.
Applicable fare is TIM network fare, or €2 per trip and €15 per card of 10 journeys for journeys from one stop to another, as for all users.
We are aware of the particular difficulties encountered by disabled persons and persons with reduced mobility for getting around, and are therefore also testing the additional offer of services for getting people to and from official stops. This service (pick-up and/or drop-off at the address of your choice) is available in the towns served by the TIM line: Pontivy, Pluméliau, Guénin, Baud, Languidic, Hennebont, Lanester, and Lorient.
To book the service, just specify the pick-up and/or drop-off address. This possible additional service is accessible for a supplement of €6 per journey (€6 for drop-off or pick-up, and €12 for drop-off and pick-up).
For people travelling in groups, this fee is applied only once.
However, people accompanying a disabled person or a person with reduced mobility are accepted subject to space available

Contact

Find out more:

TIM Info on 0810 01 01 56
www.morbihan.fr

To book: BSA 0810 01 01 56

The Kicéo network - Vannes Agglo

Mobility is for everybody, including disabled persons and persons with reduced mobility. Since 2002, the transport network in Vannes has provided disabled persons and persons with reduced mobility with MOBI-BUS, an a la carte service. It is designed for people with at least 80% disability (established by a medical examiner). The service is available on demand, from Monday to Sunday, for travel within Vannes Agglo. 

Type of service

Dial-a-ride

Conditions of access

Eligible people must reside in Vannes Agglomeration and have a permanent disability that prevents them from accessing the mainstream public transport network. They must hold: 

  • either a disabled persons card issued by the Maison Départementale de l’Autonomie showing a disability of at least 80% and stating 'needs accompaniment' or 'standing is difficult'
  • or a disabled persons card stating 'severe visual impairment'

Short-term travellers from towns outside Vannes Agglomeration who hold one of the cards listed and are registered for an equivalent service on another network are also eligible. 

Operation and reservation:

The rules for using the MOBI-BUS service are available at www.kiceo.fr in the MOBI-BUS/registration application section. 
Specially equipped vehicle, priority accorded to people using non-collapsible wheelchairs. 
Traditional taxi, for people who don't necessarily use a wheelchair or who use a collapsible wheelchair. 

For travel in the following towns: Arradon, Baden, Le Bono, Elven, Le Hézo, l’Île d’Arz, l’Île aux Moines, Larmor-Baden, Meucon, Monterblanc, Noyalo, Plescop, Ploeren, Plougoumelen, Saint-Avé, Saint-Nolff, Séné, Sulniac, Surzur, Theix, Trédion, Treffléan, La Trinité-Surzur, and Vannes. 

The service is available Monday to Saturday from 7am to 8pm, Sundays and bank holidays (except 1st May) from 11am to 8pm.

Reservations must be made between Monday and Friday:

- by 5pm the day before travel, if you wish to travel the next morning (before 1pm), 
- the morning of travel before 11am, if you wish to travel in the afternoon (after 1pm), 
- subject to availability,

between 9am and 3.30pm at the latest within the hour before travel,

Saturdays: before 12.30pm for travel on Sundays and Monday mornings.

For predictable travel (appointments, work, etc.), and to allow us to provide an optimum level of service, we recommend booking as soon as possible. The time of your travel is suggested according to the requirements of service operation.

Contact: 

on 02 97 01 22 66 Monday to Friday from 8am to 5pm and Saturdays from 8am to 12.30pm

Online: www.kiceo.fr
By email: mobibus@kiceo.fr or with the site's CONTACT form.

By post at:

Kicéo - MOBI-BUS
CS 22138 
56004 Vannes cedex

The CTRL network - Lorient Agglomeration

Type of service

Dial-a-ride

Conditions of access

Any disabled person or person with reduced mobility who holds an authorisation issued by Lorient Agglomération. 
Applications may be picked up at the Boutique Transports et Déplacements, or requested on 02 97 37 85 86

Operation and reservation

The service must be booked at the earliest 3 weeks in advance and at the latest the day before travel, Monday to Friday from 9am to 12pm and from 2pm to 5pm on 02 97 37 85 86.

The service is available:
Monday to Thursday, from 7am to midnight.
Fridays from 7am to half past midnight.
Saturdays from 9am to half past midnight.
And Sundays from 9am to midnight.
You can use the service for disabled persons and persons with reduced mobility with a single-journey ticket priced at €1.35 for a journey during the day.

Contact

Phone: 02 97 37 85 86

Côtes d'Armor

The Tibus network - Côtes d'Armor Department

For disabled persons and persons with reduced mobility: 9 minibuses circulate on the Tibus network in Côtes d’Armor.

These vehicles hold 20 people and can carry between 2 and 7 wheelchairs if needed. The minibuses with lifting platforms in the back can carry both electric and manual wheelchairs. Specially trained drivers who are experts in receiving disabled persons and persons with reduced mobility are assigned to these dial-a-ride services.

Type of service

Dial-a-ride

Conditions of access

Service open to all

Operation and reservation

Services by reservation are set up on certain lines during off-peak periods to:

  • Avoid having vehicles circulating empty
  • Set up minibuses according to the number of reservations
  • Serve only the reserved stops and save time

Caution: reservations are required to ensure that a dedicated vehicle is available.

Passengers are picked up and dropped off at the stops and according to the timetables predefined in the guide.

Internal journeys within Saint-Brieuc Agglomeration are not authorised in Dial-a-ride.

If no reservations are made, the coach will not go to the stop at the time indicated in the guide.

Booking: At the latest the day before by 5pm (Friday by 5pm for Monday). Call the mobility call centre at 0810 22 22 22 to book your journey. You can also book on our website, www.tibus.fr, by sending us an email or via your Tibus account (be sure to book at least 48h in advance), or by fax or at an agency.

If you need to cancel, please let us know by calling 0810 22 22 22 as soon as possible to prevent useless journeys.

Contact

Hotline: 0810 22 22 22 (cost of a local call from a land line)

http://www.tibus.fr/presentation/?rub_code=9

The TILT network – Lannion-Trégor Community

On the regular bus network, all buses wheelchair-accessible.

Type of service

Agglo Mobi Dial-a-ride service.

Conditions of access

This service is provided to people with at least 80% disability and people aged 80 and over.

Operation and reservation

A specially equipped vehicle serves all 29 municipalities in the community and picks you up at your home. All you need to do is call.

To reserve your journey, call the following number: 0810 22 22 22
CAUTION: call the day before by 5pm for travel on Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays.

Contact

0810 22 22 22 (cost of a local call)
Find out more: http://www.lannion-tregor.com/fr/deplacements/les-transports-a-la-demande.html

The TUB network – Saint-Brieuc Agglomeration

Saint-Brieuc Agglomeration considers that making wheeled vehicles accessible cannot be disconnected from an analysis of the vehicles' technical and business environment. The result was therefore to offer a combination of solutions with wheeled vehicles equipped with ramps and kneeling systems, sliding doors, and kerbs raised to 18cm.
Bus lines A and B are now fully accessible.

The MobiTub service was developed in addition to these solutions.

Type of service

MobiTub Dial-a-ride

Conditions of access

This service is designed for people whose disability is not accommodated by TUB. Applications must be filed with Saint-Brieuc Agglomération (see contact information below)

Operation and reservation 

Mobitub is an accessible, dial-a-ride, public, door-to-door transport service. It operates by reservation and takes passengers from the door of the departure location to the door of the destination. It relies on a system of specially equipped minibuses, particularly suited to people in wheelchairs.
This service operates Monday to Saturday from 7.15am to 10.30pm.
Reservations must be made at least one day before the journey.

Contact

This service is provided by Synergihp 

Reservations on 02 96 76 59 09 Monday to Friday, from 8.30am to 6.30pm.

More information: http://www.saintbrieuc-agglo.fr/vie-quotidienne/transports-et-deplacements/mobitub/

The Distribus network – Lamballe Community

All Distribuses are accessible to disabled persons and persons with reduced mobility.

Type of service

Bus by reservation

Operation and reservation

Except for the urban line, the bus lines and shuttles in Lamballe Community must be reserved by 5pm at the latest on the day before the journey.

The shuttles take you from your home to the SNCF station where the urban line awaits you. The urban line provides access to the main attractions in the centre of Lamballe and it also provides access to the other two dial-a-ride bus lines, Ville Es Lan and La Tourelle, which provide service to business parks.

Contact

0810 18 10 10 (free hotline from a land line)

Calls are answered Monday to Friday from 7am to 8pm and Saturday from 8am to 12pm and from 2pm to 5pm (mornings only in the summer).

The Axéobus Network - Guingamp Communauté

The Axéoplus transport service caters to passengers with reduced mobility.
Simply book the service with your mobility centre and a vehicle will collect you from your home and drop you off at the specified destination within the Guingamp Community area.

Type of service
On-demand transport

Conditions of acces
This service is for the exclusive use of passengers aged 80 and over, as well as disabled passengers (disability card of 80% and over).

Booking the service
- Call the mobility centre
- Specify the time and destination of the requested journey
- An Axéoplus vehicle will arrive at your place of residence at the agreed time, and drop you off at the destination indicated in your booking.
Bookings to be made before 5pm the day before the requested journey.
Operating hours: from Monday to Saturday from 9am to 12 noon, and from 2pm to 5pm
Cost: €2 one way, €4 return

Contacts
Mobility centre: 0 810 22 22 22 (Cost of a local call from a landline)
For more information : http://www.axeobus.fr/index.php/axeoplus

Ille-et-Vilaine

The STAR network - Rennes Métropole

The underground

The underground was designed from inception to facilitate travel for all: disabled persons and persons with reduced mobility, and children in push-chairs. The underground is designed to make travelling as comfortable as possible for all.

All underground stations are equipped with lifts that lead directly from the outside of the station to the entrance of the underground without a single stair step. Each lift entrance has ticket validation machines. In addition to traditional staircases, most stations also have escalators.

The inside of the underground car is on the same level as the platform. People in wheelchairs and parents with children in push-chairs can board and disembark from the train with no obstacles. To avoid any other difficulties related to boarding or disembarking from the train, there is only a 3-centimetre gap between the train and the station platform.

The cars feature open spaces and seats for those who wish to sit during travel. Whether you are standing or sitting, in a wheelchair or with a child in a push-chair, you will travel comfortably according to your choice thanks to the accessible nature of the seats and the numerous bars for holding on.

Bus lines

42 lines are accessible. These lines are equipped with specially dedicated buses that make access easy for disabled persons and persons with reduced mobility. Some buses are now equipped with 2 dedicated spaces.

To be sure that the bus arriving at your stop can accommodate you, check that the blue and white pictograph is featured on the front. This guarantees that the bus is equipped with retractable ramps and that the driver will be able to manoeuvre them for access.

Once you are inside the vehicle, a specially equipped area near the front door lets you travel safely.

Handistar

Type of service

Dial-a-ride

Conditions of access

Access to the service requires you to participate in one of the monthly registration days, regardless of type of disability, and approval comes from Rennes Métropole.

The following people are eligible for the service:

  • People in wheelchairs.
  • People with a visual impairment holding a disabled persons card issued by the MDPH with the statement "Severe visual impairment".

All applications must be approved by Rennes Métropole's access committee. The Handistar service is open to anyone who cannot use public transport alone or with the help of another person.
As a result, people with 50% disability who meet one of the following criteria are allowed access:

  • Have more than one disability (visually impaired and difficulty getting around, hearing impairment, etc.).
  • Have difficulty climbing steps, have trouble with balance that cannot be compensated for.
  • People who are not physically safe in the bus.
  • People whose health status is not compatible with mainstream transport.

Operation and reservation

Handistar is available upon request and with prior reservation. Transport is provided door-to-door, with no carrying or accompaniment up flights of stairs. All tickets in the STAR range are accepted on the Handistar service except for group tickets.
Handistar operates 365 days a year (*special service on 1st May)
from 7am to half past midnight Monday to Saturday
from 9am to half past midnight on Sundays and bank holidays

To reserve:
By phone: On 02 99 26 05 55 from 7am to 10pm Monday to Friday, 8am to 7pm Saturdays, and 9am to 12pm and 2pm to 7pm on Sundays and bank holidays*.
*Employees are on call on 1st May to guarantee service for emergencies during regular bank holiday hours. Reservations cannot be made for this day.
Online (service reserved for registered Handistar customers)
By fax on 02 99 26 05 51
By email at reservation@handistar.fr

Contact

Handistar
26 rue de Bignon
35135 Chantepie
Phone: 02 99 26 05 50
Fax: 02 99 26 05 51

Find out more: http://www.handistar.fr/

The Illenoo network – Ille-et-Vilaine Department

In compliance with the law of 2005, the Ille-et-Vilaine department approved, in February 2008, the master plan for accessibility for disabled persons and persons with reduced mobility on departmental transport services (Illenoo network).

One of the main results of this plan was the implementation of a set of measures, such as:

  • 20% minimum of coaches have a low floor, meaning there are no steps to climb from the sidewalk to access the coach, thereby facilitating boarding and disembarkation of users
  • Vehicles pre-equipped to accommodate passengers in wheelchairs
  • Coaches painted with the Illenoo network's colour scheme to be more easily recognisable by users
  • Coaches equipped with front and side destination indicators that also indicate the number of service
  • Coaches equipped with audio and visual announcement systems to inform users inside the vehicle which stops will be served next. Users waiting at the stops will receive an audio confirmation of the number of service and the destination of the coach.
  • Signalling equipment has been upgraded to provide users with all necessary information on the network at the stops.

A dial-a-ride service has also been set up (see details below).

Disabled people and their helpers, upon presentation of the MDPH disabled persons card (level of disability of at least 80%), receive a 50% discount (reduced fare cannot be less than the minimum amount to be received: €2.50 for individual tickets and €17.30 for a 10-journey card).

Type of service

Dial-a-ride

Operation and reservation

A small, dedicated vehicle with an access ramp in the rear for passengers in wheelchairs provides transport and serves certain stops (depending on whether they are accessible).

5 lines on the Illenoo network carry disabled persons and persons with reduced mobility:

- line 9a (Rennes-Fougères),

- line 9b (Rennes- Dourdain),

- line 1a (Rennes-Paimpont),

- line 5 (Rennes – Grand-Fougeray),

- line 16 (St Malo- St Briac).

You must make a reservation at our call centre on 0810 35 10 35 or by email at illenoo-services.fr in the 'contact us' section by 12pm at the latest on the day before travel.  

Contact

By phone: 0810 35 10 35 (cost of a local call, from 7am to midnight, every day except 1st May).

By calling this number you can obtain information on timetables and routes for the networks in Ille-et-Vilaine. You can also book a journey on Illenoo's lines for disabled persons and persons with reduced mobility or on the local networks that belong to the Illenoo-services mobility centre. Your calls will be taken 7 days a week from 7am to midnight except for 1st May.

 

Website: www.illenoo-services.fr

This site provides information on timetables and routes for the networks in Ille-et-Vilaine as well as disruptions to the Illenoo network. To make a reservation, you can use the form available in the 'contact us' section at the bottom of the homepage or you can send an email to contact@illenoo-services.fr

By post: Illenoo-services, 16 place de la gare, 35000 Rennes

The réseau KSMA – Saint Malo Agglomération